Return Policy - Happiness Guaranteed | Mighty Mug

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WE NOW SHIP WORLDWIDE — DUTIES INCLUDED AT CHECKOUT • FREE US SHIPPING ON ORDERS $75+ • CUSTOM EXCLUDED

Happiness Guaranteed

Returns & refunds.

Sure, you're buying a coffee mug. But it's the Rolls Royce of coffee mugs — and we're going to treat you that way. If you ever have an issue, we'll take care of you.

📅

30-day trial

Try your Mighty Mug for 30 days. Don't absolutely love it? Send it back for a full refund.*

♾️

Lifetime grip guarantee

The Smartgrip works forever. If it ever stops, we'll fix or replace it — no matter when you bought it.

📦

We cover US return shipping

If your grip needs replacing and you're in the US, we'll even pay to ship it back to HQ.

We're so confident you'll love your Mighty Mug that we back every one with mighty customer service. Here's exactly how it works.

*For any Mighty Mugs bought outside of themightymug.com we can't offer a refund, but can replace the item with one of equal or lesser value.

The fine print

Exchanges

Defective or damaged items

We'll replace any item that's defective or damaged, as long as the issue occurred under normal care and use. To exchange it for the same item, send it to the address below and include your name, address, phone, and email.

Refunds

30 days, full refund

If you purchased from themightymug.com and aren't 100% satisfied, you can return your Mighty Mug anytime within 30 days of purchase for a full refund (aside from any shipping costs charged). For items purchased elsewhere, we can't issue refunds and recommend returning to the original retailer.

To start a refund, submit a request here. Once your return is received and inspected, we'll email you to confirm we've got it and let you know whether your refund is approved. If approved, the credit is automatically applied to your original payment method within 10–14 days of processing.

Late or missing refunds

Haven't seen it yet?

First, check with your bank or credit card company — although we initiate refunds right away, it can take 8–15 business days before the refund officially posts. If you've done all of this and still haven't received it, email us at getmighty@themightymug.com.

Sale items & gifts

A couple of exceptions

Sale items are final and may not be refunded.

Gifts: if the item was marked as a gift when purchased and shipped directly to you, the gift giver will need to request the refund.

Shipping a return

Where to send it

Mighty Mug 665 Martin St.

Rahway, New Jersey, US 07065

You're responsible for your own return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping is deducted from it. Delivery time for an exchanged product varies by location. For any item over $75, we recommend a trackable shipping service with insurance.

Still have a question?

We're here to help.

Real humans, mighty service. Reach out and we'll make it right.

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